I think I've returned an item that is still on my record ...

What should I do?

If you have an item on your library record that you think you have already returned, please inform the library as soon as possible. If you are in the library in person, you can ask a member of library staff to have a quick look for it while you wait or you could look for it on the shelf yourself and bring it to the desk. If it isn't found, we will complete a form with all the details, including when and where you think you returned it, and ask you to sign it.

If you can't remember returning it but no longer have it, think about whether you might have left it somewhere or lent it to a friend. You are responsible though for all items issued to you.

What happens next?

We will conduct a thorough search of the library as soon as possible, covering all the places the item is likely to be. If we don't find it on the first search, we will look again at regular intervals. If we find the item, we will discharge it from your record and inform you immediately. If we believe it was returned to the shelves without being discharged because of library error, we will waive any fines.

If we haven't found the item within two weeks of you informing us, we will conclude that it hasn't been returned. You will then be invoiced for it according to our procedure for lost books. Please see the Using the Library LibGuide for further information.

How do I appeal against the library's decision

If you feel that you are being invoiced unfairly, or if you wish to discuss circumstances which you feel should mitigate the charge, please ask to speak to a senior member of User Services staff as soon as possible. If you are not on campus please phone the enquiries desk on +44 (0) 1524 592516 or email library.user.services@lancaster.ac.uk

Please see section three of the library's policy on fines and appeals for further information on the Appeals Procedure.